Frequently Asked Questions

Getting started is the most important step

Does Resilience Lab accept insurance?

Resilience Lab accepts clients that are in-network with our insurance providers, those who are out-of-network, and those without insurance. At this time, we accept Aetna, Aetna Student Health, Aetna International, Allied, AllSavers, Boons Chapman, Cigna, Golden Rule, Harvard Pilgrim HealthCare, Humana, Mass General Brigham Health Plan, Meritain Health, Nippon, Optum, Special Insurance Services (SIS), Trustmark, UMR, United Healthcare, United Healthcare Student Resources, United Healthcare Oxford,United Healthcare Shared Services, Wellfleet and Wellfleet Student. Coverage depends on your individual plan and benefits, but our in-house billing department will help you verify your benefits to understand your coverage.

If you have an insurance provider that’s not listed, we’re happy to work with you to optimize insurance reimbursement if you have out-of-network benefits. If there is reason to believe your insurance company is not authorizing appropriate reimbursement to you, we will help you with any filings or complaints necessary.

Does Resilience Lab accept out-of-network benefits?

We are an out-of-network provider. Many PPO plans provide out-of-network benefits, which means after paying for your sessions and submitting your superbill as proof to your provider, the insurance company will reimburse you directly for therapy sessions you’ve attended. If you’re unsure about your out-of-network coverage, our billing department can help you identify your benefits.

Our billing department can help you understand if your insurance plan offers out-of-network mental health benefits and what your out-of-network deductible is. If you have any questions or concerns about your benefits, please let us know or call your insurance provider directly.

What if I don’t have insurance. Can I still see a therapist?

Yes, absolutely. Find more information about our pricing on this page.

Does Resilience Lab bill for contact outside in-person sessions such as phone calls, texts, or emails?

We don’t bill for contact outside in-person sessions unless the contact period exceeds 15 minutes, or is a life-threatening emergency.

When is payment for each session due?

Payment for each session is due at the time of the visit. Resilience Lab accepts all major credit cards and flexible spending accounts, but we do not accept cash, check, or money order.

What if I have to cancel my appointment?

If you can’t make your appointment, please notify us at least 24 hours in advance. No-shows or appointments canceled within 24 hours will be billed at the full rate. We understand that emergencies happen, so fees may be waived at your therapist’s sole discretion. Please note that insurance companies do not reimburse for any missed appointments.

What if I’m running late to my appointment?

Your therapist will see you if you’re running behind, but they can’t guarantee extra time beyond your allotted appointment and you will be billed for the full session.

Do you provide independent evaluations? How can I obtain one?

If a comprehensive report is requested for a school district, legal matter, or another purpose, we ask that payment be made in full prior to releasing the report. Sometimes these reports are needed urgently. Please let us know if that’s the case and we will attempt to work with you in order to meet your deadlines. Billing for independent evaluations is done on an hourly basis or via a flat fee negotiated with the requestor or school district (if they’re covering the expense). Please contact us directly at 1-833-775-6252.

Was my data affected by the cyberattack on Change Healthcare systems?

Resilience Lab's revenue cycle management vendor, Change Healthcare was the victim of a ransomware attack on February 21, 2024. The Department of Health and Human Services is investigating whether any protected patient health information was breached.

For the latest updates please go to UnitedHealth Group's support page.

Frequently asked
questions

Getting started is the most important step

Have a question that’s not addressed here?

We’re here to help however we can.

Resilience starts with
quality therapy.

Frequently asked questions

Getting started is the most important step

Have a question that’s not addressed here?

We’re here to help however we can.

Resilience starts withquality therapy.

Frequently asked
questions

Resilience starts with
quality therapy.